Automate Interactions with Contact Center AI

Automate Interactions with Contact Center AI

Google BDL-AUICCAI

USD 39.60

Complete the Automate Interactions with Contact Center AI quest, where you will learn about the features of Contact Center AI, including how to: 1. Build a virtual agent. 2. Design conversation flows for your virtual agent. 3. Add a phone gateway to your virtual agent. 4. Use Dialogflow for troubleshooting. 5. Review logs and debug your virtual agent.

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USD 39.60

Design Conversational Flows for your Agent

Module 1

Design Conversational Flows for your Agent

Design Conversational Flows for your Agent

Google LIS-GOOGLE-2380
USD 9.90
Google
Google Cloud Self-Paced Labs
English
30 days
Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective. In this lab, you'll learn how to use Dialogflow to create a conversational interface.
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Building Virtual Agent Fulfillment

Module 2

Building Virtual Agent Fulfillment

Building Virtual Agent Fulfillment

Google LIS-GOOGLE-2359
USD 9.90
Google
Google Cloud Self-Paced Labs
English
30 days
In this lab, you will continue working on your Pigeon Travel chat agent and add context as well as setup fulfillment to lookup and store reservations entries in Firestore.
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Adding a Phone Gateway to a Virtual Agent

Module 3

Adding a Phone Gateway to a Virtual Agent

Adding a Phone Gateway to a Virtual Agent

Google LIS-GOOGLE-2351
USD 9.90
Google
Google Cloud Self-Paced Labs
English
30 days
In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent.
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Dialogflow Logging and Monitoring in Operations Suite

Module 4

Dialogflow Logging and Monitoring in Operations Suite

Dialogflow Logging and Monitoring in Operations Suite

Google LIS-GOOGLE-2364
USD 9.90
Google
Google Cloud Self-Paced Labs
English
30 days
In this lab you will learn how to use Dialogflow tools to troubleshoot your Virtual Agent.
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