Microsoft Professional Program (MPP): IT Support

Microsoft Professional Program (MPP): IT Support

Program

Microsoft MPP-ITS

From USD 1,150.00

To USD 1,448.00

Be an IT Support Hero

Abstract


The help desk is the front line of engagement for customers when problems arise. As an IT Support person, you will be the individual that people will turn to when technology stops working as it should. With the IT Support MPP track, you will learn a wide range of skills to diagnose, troubleshoot, and solve customer issues.

Built with the focus on what skills would be needed to work in IT Support, the Microsoft Professional Program Certificate will help you learn the skills necessary to be an IT Support Hero.


What you'll learn


  • IT Support Fundamentals
  • IT Support Communication
  • IT Support Troubleshooting
  • IT Support Documentation
  • Hardware Essentials
  • Networking Essentials
  • Windows Installation
  • Windows Configuration
  • Windows Maintenance
  • Troubleshooting Windows
  • Microsoft Office Fundamentals
  • Troubleshooting Microsoft Office
  • Cloud Fundamentals

To be eligible to earn a certificate for completing the Microsoft Professional Program in IT Support, please create an account at the Microsoft Academy. After signing up, you’ll be able to track your progress on a personalized dashboard that updates every time you earn a Verified Certificate in a course from the IT Support track.


How it works


This comprehensive curriculum features courses that are presented in a suggested order that builds your skills as you advance through the courses. While the order is a suggestion you are free to take the courses in any order that you wish. Upon completing the coursework, you will be able to demonstrate what you have learned through completion of the Capstone project.


IT Support Professional Program - Curriculum Overview


  • Course 1: IT Support: Fundamentals
  • Course 2: IT Support: Communication
  • Course 3: IT Support: Troubleshooting
  • Course 4: IT Support: Documentation
  • Course 5: Windows Support Essentials: Installation
  • Course 6: Windows Support Essentials: Maintenance
  • Course 7: Windows Support Essentials: Configuration
  • Course 8: IT Support: Troubleshooting Windows
  • Course 9: IT Support: Hardware Essentials
  • Course 10: IT Support: Networking Essentials
  • Course 11: Microsoft Office Fundamentals: Outlook, Word, and Excel
  • Course 12: IT Support: Troubleshooting Microsoft Office
  • Course 13: IT Support: Cloud Fundamentals
  • Course 14: Microsoft Professional Capstone: IT Support
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Fundamentals

IT Support: Fundamentals

IT Support: Fundamentals

Microsoft CLD251x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Communication

IT Support: Communication

IT Support: Communication

Microsoft CLD252x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Troubleshooting

IT Support: Troubleshooting

IT Support: Troubleshooting

Microsoft CLD253x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Documentation

IT Support: Documentation

IT Support: Documentation

Microsoft CLD254x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Hardware Essentials

IT Support: Hardware Essentials

IT Support: Hardware Essentials

Microsoft CLD259x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Networking Essentials

Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Windows Installation

Windows Support Essentials: Installation

Windows Support Essentials: Installation

Microsoft CLD255x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Windows Configuration

Windows Support Essentials: Configuration

Windows Support Essentials: Configuration

Microsoft CLD257x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Windows Maintenance

Windows Support Essentials: Maintenance

Windows Support Essentials: Maintenance

Microsoft CLD256x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Troubleshooting Windows

IT Support: Troubleshooting Windows

IT Support: Troubleshooting Windows

Microsoft CLD258x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Microsoft Office Fundamentals

Microsoft Office Fundamentals: Outlook, Word, and Excel

Microsoft Office Fundamentals: Outlook, Word, and Excel

Microsoft CLD261x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Troubleshooting Microsoft Office

IT Support: Troubleshooting Microsoft Office

IT Support: Troubleshooting Microsoft Office

Microsoft CLD262x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

Cloud Fundamentals

IT Support: Cloud Fundamentals

IT Support: Cloud Fundamentals

Microsoft CLD263x
Microsoft
Open edX
90 days
Microsoft Certificate of Completion

13 Microsoft Certificate Vouchers

Microsoft
Microsoft Certificate of Completion

Original Microsoft Certificate of Completion


Get your Original Microsoft Certificate of Completion that certifies the successful passing of a Microsoft Massive Open Online Course (MOOC).

Optional: Coaching Services

Microsoft 1:1 Coaching

Microsoft 1:1 Coaching

MS-COACH
USD 199.00
Don’t waste time searching for answers when being stuck with a problem. Schedule an individual virtual meeting with a dedicated subject-matter expert and explore more difficult topics interactively using screen sharing capabilities.
Microsoft Q&A Support

Microsoft Q&A Support

MS-QA-SUPPORT
USD 99.00
Ask questions, get opinions and explore ideas with a dedicated subject-matter expert..

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Microsoft Professional Program (MPP): IT Support

Program Microsoft MPP-ITS

USD 1,150.00