IT Support Learning Track

IT Support Learning Track

Microsoft LT-ITS

Free of Charge

Be an IT Support Hero

The help desk is the front line of engagement for customers when problems arise. As an IT Support person, you will be the individual that people will turn to when technology stops working as it should. With the IT Support Learning Track, you will learn a wide range of skills to diagnose, troubleshoot, and solve customer issues.

What you will learn

  • IT Support Fundamentals
  • IT Support Communication
  • IT Support Troubleshooting
  • IT Support Documentation
  • Hardware Essentials
  • Networking Essentials
  • Windows Installation
  • Windows Configuration
  • Windows Maintenance
  • Troubleshooting Windows
  • Microsoft Office Fundamentals
  • Troubleshooting Microsoft Office
  • Cloud Fundamentals

What’s included

IT Support Learning Track - Curriculum Overview

  • Course 1: IT Support: Fundamentals
  • Course 2: IT Support: Communication
  • Course 3: IT Support: Troubleshooting
  • Course 4: IT Support: Documentation
  • Course 5: Windows Support Essentials: Installation
  • Course 6: Windows Support Essentials: Maintenance
  • Course 7: Windows Support Essentials: Configuration
  • Course 8: IT Support: Troubleshooting Windows
  • Course 9: IT Support: Hardware Essentials
  • Course 10: IT Support: Networking Essentials
  • Course 11: Microsoft Office Fundamentals: Outlook, Word, and Excel
  • Course 12: IT Support: Troubleshooting Microsoft Office
  • Course 13: IT Support: Cloud Fundamentals
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Free of Charge

IT Support: Fundamentals

Course 1

Fundamentals

IT Support: Fundamentals

Microsoft CLD251x
Free of Charge
Microsoft
Open edX
60 days
IT Support: Communication

Course 2

Communication

IT Support: Communication

Microsoft CLD252x
Free of Charge
Microsoft
Open edX
60 days
IT Support: Troubleshooting

Course 3

Troubleshooting

IT Support: Troubleshooting

Microsoft CLD253x
Free of Charge
Microsoft
Open edX
60 days
IT Support: Documentation

Course 4

Documentation

IT Support: Documentation

Microsoft CLD254x
Free of Charge
Microsoft
Open edX
60 days
IT Support: Hardware Essentials

Course 5

Hardware Essentials

IT Support: Hardware Essentials

Microsoft CLD259x
Free of Charge
Microsoft
Open edX
60 days
IT Support: Networking Essentials

Course 6

Networking Essentials

IT Support: Networking Essentials

Microsoft CLD260x
Free of Charge
Microsoft
Open edX
60 days
Windows Support Essentials: Installation

Course 7

Windows Installation

Windows Support Essentials: Installation

Microsoft CLD255x
Free of Charge
Microsoft
Open edX
60 days
Windows Support Essentials: Configuration

Course 8

Windows Configuration

Windows Support Essentials: Configuration

Microsoft CLD257x
Free of Charge
Microsoft
Open edX
60 days
Windows Support Essentials: Maintenance

Course 9

Windows Maintenance

Windows Support Essentials: Maintenance

Microsoft CLD256x
Free of Charge
Microsoft
Open edX
60 days
IT Support: Troubleshooting Windows

Course 10

Troubleshooting Windows

IT Support: Troubleshooting Windows

Microsoft CLD258x
Free of Charge
Microsoft
Open edX
60 days
Microsoft Office Fundamentals: Outlook, Word, and Excel

Course 11

Microsoft Office Fundamentals

Microsoft Office Fundamentals: Outlook, Word, and Excel

Microsoft CLD261x
Free of Charge
Microsoft
Open edX
60 days
IT Support: Troubleshooting Microsoft Office

Course 12

Troubleshooting Microsoft Office

IT Support: Troubleshooting Microsoft Office

Microsoft CLD262x
Free of Charge
Microsoft
Open edX
60 days
IT Support: Cloud Fundamentals

Course 13

Cloud Fundamentals

IT Support: Cloud Fundamentals

Microsoft CLD263x
Free of Charge
Microsoft
Open edX
60 days

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